Welcome, Halloween Enthusiasts! At Spooky Wonders, we’re dedicated to making your fancy dress experience absolutely magical. While we work our witchcraft to ensure your order arrives perfectly, we understand that sometimes even the best spells need adjusting. Our Shipping & Returns policy is designed to be as clear as a full moon on Halloween night!
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak Halloween season (September-October), please allow up to 3 business days for processing.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipping | EMS | Budget-friendly option |
International Shipping Note: We ship globally (excluding select remote areas in Asia and other regions). International customers may be responsible for customs fees, duties, or taxes in their country.
Returns & Exchanges Policy
Our Return Promise
We accept returns and exchanges for most items within 15 days of your receipt date. To ensure your return is processed smoothly, your item must meet the following conditions:
- In original, unused condition
- In original packaging with all tags attached
- Accompanied by your original order confirmation or receipt
⚠️ Items That Cannot Be Returned
For health and safety reasons, we cannot accept returns or exchanges on the following items from our spooky collection:
- Wigs for Fancy Dress (due to hygiene considerations)
- Masquerade Masks & Party Masks that have been worn or removed from original packaging
- Opened or used cosmetics/costume makeup
- Personalized or custom-made items
- Items marked as “Final Sale” or “Clearance”
Please choose these hauntingly good items carefully, as we cannot accept returns once packaging has been opened for hygiene reasons.
Step-by-Step Return Process
Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:
Email Subject: Return Request – Order #[Your Order Number]
Email Content:
Hello Spooky Wonders Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please specify – wrong size, damaged, not as described, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name & Size]]
Contact Information: [Your Name & Phone Number]
Thank you for your assistance!
Best regards,
[Your Name]
Our Halloween experts will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions. Please do not ship items back without this authorization.
Carefully package the item(s) in their original condition and packaging. Include a copy of your order confirmation or the return form we provide.
Ship to:
Spooky Wonders Returns
67 Weemala Avenue
ARTHURVILLE, AU 2820
Australia
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Once we receive your return, please allow 3-5 business days for inspection and processing. We’ll email you to confirm when your return has been processed.
Refund Information
Refund Timing
Refunds will be processed within 5-7 business days after we receive and inspect your returned items.
Refund Method
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days to appear on your statement |
| PayPal | 3-5 business days to appear in your account |
Please note: Original shipping fees are non-refundable, unless the return is due to our error.
Exchanges
For exchanges, we’ll ship your replacement item once we receive your return. If the exchange item costs more than the original, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include photos of the damaged item and packaging, and we’ll arrange a replacement or refund immediately at no cost to you.
International Returns
Since we serve customers globally (excluding select remote areas), international customers are responsible for any customs fees, duties, or taxes associated with returning items. We recommend using a trackable shipping service for your return.
Questions? Contact Our Halloween Experts!
Our friendly team of Halloween enthusiasts is here to help make your Spooky Wonders experience absolutely magical.
Email: [email protected]
Address: 67 Weemala Avenue, ARTHURVILLE, AU 2820
Response Time: 1-2 business days
Thank you for choosing Spooky Wonders – where every day is Halloween!