Term and Conditions

Welcome to Spooky Wonders! These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site and making purchases, you agree to be bound by these terms. Please read them carefully.

1. Introduction

Spooky Wonders (“we,” “our,” or “us”) operates the website buyhalloweenprops.com, specializing in high-quality fancy dress accessories including hats, headbands, masquerade masks, models, figures, props, replicas, and wigs for fancy dress.

2. User Obligations and Responsibilities

2.1 Account Registration

While not mandatory for browsing, creating an account may be required for purchases. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Updating your information as necessary

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use automated systems to extract data without permission
• Submit false or misleading information

3. Products and Services Description

3.1 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.2 Product Descriptions

We strive to provide accurate product descriptions and images. However, slight variations may occur due to monitor settings and manufacturing processes.

3.3 Age Restrictions

Some products (such as costume makeup and certain props) may have age restrictions. By purchasing these items, you confirm you meet the required age criteria.

4. Order and Payment Terms

4.1 Order Process

Orders are processed within 1-2 business days (3 days during peak season: September-October). Order confirmation does not guarantee product availability.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Currency

All prices are in Australian Dollars (AUD) unless otherwise specified. We reserve the right to adjust prices due to market changes or errors.

4.4 Shipping

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)

International Customers: We ship globally excluding select remote areas in Asia and other regions. Customers are responsible for any customs fees, duties, or taxes.

5. Returns and Refunds

5.1 Return Policy

We accept returns and exchanges within 15 days of receipt, provided items are:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by original order confirmation

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Wigs for Fancy Dress (hygiene considerations)
• Worn masquerade masks or masks removed from packaging
• Opened or used cosmetics/costume makeup
• Personalized or custom-made items
• Items marked “Final Sale” or “Clearance”

5.3 Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect returned items. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

6.1 Website Content

All content on this website, including text, graphics, logos, and images, is the property of Spooky Wonders and protected by copyright laws.

6.2 Product Designs

Product designs, names, and branding are proprietary. Unauthorized reproduction or distribution is prohibited.

6.3 User Content

By submitting content (reviews, photos, etc.), you grant us a non-exclusive license to use, display, and modify this content for business purposes.

7. Limitation of Liability

7.1 Product Use

Our products are intended for costume and decorative purposes. Users are responsible for:

• Proper and safe use of all products
• Following any included safety instructions
• Using products in appropriate settings and environments

7.2 Website Access

We are not liable for:

• Temporary unavailability of our website
• Technical issues beyond our reasonable control
• Any indirect or consequential damages arising from website use

7.3 Maximum Liability

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy (available on our website) details how we collect, use, and protect your personal information.

9. Governing Law and Dispute Resolution

These terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of Arthurville, AU.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information